Staffing Robot’s New Rating System is Making it Rain Feedback

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Last year Staffing Industry Analysts, came to us with a challenge. They wanted to increase the amount of feedback they were getting from their conference sessions. SIA has tried several solutions for gathering feedback over the years — paper surveys, texting, print cards, emails, and more — but no approach really gave them the amount of feedback they…

A Customer Service Lesson from Comcast and a Software Called Hively

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The bad customer service call between former Engadget editor and gdgt co-founder Ryan Block and Comcast that went viral is STILL in the news. This time, Comcast is taking some of the blame for the way in which they train their specialists: “We will review our training programs, we will refresh our manager on coaching for quality,…