Staffing Robot - Healthcare Staffing Technology, Design & Marketing Blog

Breaking News: Concerro Acquired by API Healthcare

 

Big news today in the healthcare staffing industry. Concerro has announced they have been acquired by API Healthcare. Concerro, is a provider of Software-as-a-Service (SaaS) staffing and scheduling systems for healthcare. 

 

 Concerro’s products and client base are the perfect complement to API Healthcare’s existing solutions and markets,” said J.P. Fingado, president and chief executive officer, API Healthcare. “Working together we will reinforce our mutual commitment to innovation and dedication to the healthcare industry. This strategic move allows us to leverage a larger number of talented, diverse and clinically-based staff to deliver the high quality of service that separates API Healthcare from our competitors.

This acquisition further consolidates the tech staffing space for healthcare staffing. In recent years API acquired Clearview and Concerro acquired Res-Q Healthcare Systems. Having all of this tech under the banner of API Healthcare will further increase their dominance in the healthcare staffing industry.

Official Press Release: API Healthcare Acquires Concerro

Bullhorn Launches New Career Site: theFIT

Bullhorn released another interesting product today: theFIT.

 

In there words:

theFIT.com is a place where job seekers and employees can get answers to those awkward questions that they really want to know, but would never ask.

Bullhorn claims the intent of theFIT is not a "dig-up-dirt site" but more about understanding the corporate culture of where people work or want to work.

What do you think?

 

Workforce Logic Acquired by Zero Chaos

The Staffing Industry Analysts reported big news in the VMS space yesterday by announcing Zero Chaos's acquisition of Workforce Logic. The deal was offically closed last Thursday.

“The fusion of ZeroChaos and WorkforceLogic will be a powerful force in the workforce management solutions market, with the combined infrastructure, global presence and financial stability of two incredibly strong companies,” said WorkforceLogic CEO Catherine Candland.

 

You can read the full story by the SIA here: ZeroChaos Buys VMS and MSP Provider

Or the Press Release here: ZeroChaos Buys Competitor Workforce Logic

 

BeKnown™ Facebook® Integration Now Makes It Easier to Express Yourself Professionally on Facebook

Guest Blog by Tom Chevalier- Global Product Manager at Monster and product lead for BeKnown™ – the professional networking app on Facebook. This post appeared orginially on Monster's blog - MonsterThinking.

Today at f8, Facebook’s developer’s conference in San Francisco, Monster announced that BeKnown™ is launching new features that make it possible for people to add professional updates like career changes and college graduation information directly to their Facebook profile. Monster is among the first companies integrating Facebook’s latest features to bring more social engagement to the online careers and professional networking industries.

So what does this all mean for BeKnown members? In the coming weeks, you’ll be able to share customized professional networking activity back to Facebook that goes beyond ‘Liking.” These custom actions open up new opportunities and make it easier for you to feature career updates and highlight your professional brand to help advance your career goals. Quite simply, you now have a better way to show a more complete story of who you are as a professional.

Facebook has always made it easy to discover great things and now BeKnown makes it even easier for you to present yourself as a professional, and connect with friends and family to better express what you’re doing at work or where you are at in your career. Through consistent and easy to understand settings on BeKnown (only ‘Everyone’ information is shared), you also remain in full control over how your activity is shared, thereby maintaining the separation of personal and professional information.

For more information on the announcement coming from today’s f8 conference, visithttps://developers.facebook.com/blog/post/563/ . And check out our BeKnown press release.

Guest Blog by Tom Chevalier- Global Product Manager at Monster and product lead for BeKnown™ – the professional networking app on Facebook. This post appeared orginially on Monster's blog - MonsterThinking.

VMS and MSP Growth Slowing: SIA Reports

The Staffing Industry Analysts are reporting data suggesting VMS and MSP adoption is slowing.

The percent of large buyers reporting use of VMS and/or MSP in 2011 was roughly flat with the previous year, according to just-released research from Staffing Industry Analysts.

The full report is behind a paywall unfortunately, but the summary is available. It would be very interesting to see the data as it relates specific staffing segments.

Back in 2009 we posted a snapshot estimating VMS/MSP adoption based on the VMS/MSP providers in the healthcare staffing industry. This was just a high level estimate but already seemed to identify a market nearing saturation. There are only about 5000 hospitals across the nation and now, almost 3 years later, there have been new players in the industry and VMS/MSP adoption increased dramatically. In healthcare staffing, it makes sense that adoption would slow. 

Any signs or data suggesting that's the case (or not the case)? Post in the comments below.

 

Staffing Robot Portfolio Update

The cobbler's children are finally starting to get some shoes! In other words - we finally updated our portfolio of work!

We've been asked to share our portfolio several times but have never taken the time to actually update it. We've been so busy with client work and our own projects that getting around to updating our sites often becomes a low (read: no) priority. :-/

However, we just updated our Staffing Robot portfolio from some of the work we did in the last year. Seeing how much we've put out there will give you a good idea on what we mean when we say "we've been busy!" And just think - this is only a small sample of the work we've done.

From staffing websites, to mobile websites and job apps, to branding for staffing staffing agencies, to custom job board creation and building our own software applications for staffing - take a look around at our recently update portfolio and let us know what you think.

Check back every few weeks or so and see the new projects we've posted! Also, if we missed adding your site it's not intentional! Just let us know and we'll put it up.

Got a project you'd like us to work on? Contact Staffing Robot and we'll get going!

Customer Satisfaction and Feedback Surveys Just Got Easier

How do you measure customer happiness and engagement? Are you still sending out lengthy surveys hoping for a response?

What about motivating your customer facing sales, staffing, support and recruiting teams? Hoping they're just happy with their day to day?

Well now there's a better way! We're pleased to announce Hively. Hively is the simplest way to gather customer feedback and measure customer satisfaction, while motivating your team members to improve the service they provide.

Hively better connects businesses with their customers by helping them gather ongoing, real time customer feedback in a fun and engaging way.

"Most companies send customer surveys out to gather feedback. But surveys have a low engagement rate because they're time consuming to create and to complete," said Jason Lander, Founder and CEO of Staffing Robot. "In addition, survey data is difficult to act upon because it's aggregated, not real time and rarely (if ever) makes it's way to the people who need it most - the employees interacting with your customers."

With Hively, your team members invite customers to give feedback by constantly asking them to rate the service they just received. These feedback requests are sent in every email or after every phone call, sales meeting, webinar, or training your customers receive. Team members get points for the feedback they receive and are ranked amongst their team based on their customer happiness score. 

Check out the Hively feature tour here.

By capturing real time customer feedback, Hively helps businesses respond to their customers in a timely manner. Positive comments can be shared publicly as testimonials and negative issues can be addressed immediately. Hively takes only a few minutes to set up and easily integrates with any email client, CRM or ticket tracking system.

"There's never been a simpler and more effective way to measure customer satisfaction and reward team members for providing exceptional service," said Lander.

Ready to improve your customer and team happiness? Sign up for Hively today!

Top 10 Reasons to Outsource Joint Commission Certification Consulting

Guest author: Prophecy Professional Services

Chances are if your searching has found this article, your healthcare staffing agency made the decision to become JC certified. Now your goal is to maximize the effectiveness of this experience. Here are the top ten reasons that make hiring a consultant specializing in Joint Commission Health Care Staffing Services Certification a wise investment.

1.  Streamlining the Process

Many organizations find it overwhelming and extremely time consuming to prepare for Joint Commission Certification. A consultant streamlines and simplifies the process so you can focus on growing your business.

2.  Frees Up Key Personnel

Organizations that prepare for JC certification on their own, often pull key employees from revenue generating activities for 6-12 months depending on the size of the organization. Using a consultant is more cost effective and utilizes less internal resources, allowing your employees to focus on revenue generating activities.

3.  Faster Certification

Working with a consultant decreases time to survey readiness and you can enjoy with benefits of Joint Commission certification even sooner.

4.  Objective Assessment of Compliance

Have you heard the statement that is difficult to see the trees from the forest? Using a consultant allows for an objective assessment of your organization to determine compliance with standards and to identify opportunities for improvement.

5.  Eliminates Misinterpretation of Standards

A consultant brings expertise to the process, so there will be no misinterpretation of the standards. It is important to verify that your consultant has worked in the healthcare staffing industry so they truly understand your business as well as the JC standards.

6.  Expert Experience for Guidance

A consultant brings proven techniques, processes and tools. Why try to recreate the wheel?

7.  Support from Start to Gold Seal

A consultant provides you ongoing support throughout the entire Joint Commission process. In addition to onsite consultation, your consultant is just a phone call away to provide support, guidance and reassurance.

8.  Insider Info on JC Reviews

A consultant has first hand experience with the JC reviewers by participating in multiple JC reviews. A consultant can prepare you specifically what the reviewers will be looking for and the types of questions they will ask.

9.  Trial Run Survey

A consultant will perform a Mock Survey, using the same review tools used by the Joint Commission reviewers. It allows the organization to get a feel for what the actual review will be like. It also allows the organization to make any last minute changes as needed to achieve compliance with the standards.

10.  Guaranteed Certification

Clearly no explanation is needed – your organization will achieve JC Certification – no if’s, ands, or buts about it!

Congratulations on deciding to distinguish your organization as one of the “elite” healthcare staffing companies in the nation.  The benefits of achieving JC Certification certainly out weigh the costs. And, hiring a proven professional, well-versed in leading healthcare staffing organizations to JC HCSS Certification, allows you to stay focused on building your business from the front line.

Next Step?

If you're looking for a consulting professional for JC Certification Prophecy Professional Services can help. With over 45 healthcare certifications to their credit, nationally experienced RN executives guarantee certification in as little as 4 months. In partnership with Staffing Robot, Prophecy Healthcare's Professional Services is offering services to healthcare staffing companies. Contact us if you have questions or would like to schedule a free consultation. Let us know you heard about our services from this post and we'll give you a 10% discount on the prices we quote you.

About Prophecy Professional Services

Prophecy Professional Services (PPS), a division of Prophecy Healthcare, was founded in response to the healthcare staffing industry’s need for consultants experienced in Joint Commission’s Health Care Staffing Services Certification. PPS’ nationally experienced Nurse Executives with 20+ years of healthcare staffing experience assist healthcare staffing firms prepare for Joint Commission certification and provide cost effective clinical operation and risk management services. PPS also provides staffing operations start-up support for new healthcare staffing organizations. Prophecy provides all the forms, websites, and policies pertinent to each staffing agency they work with, leading them every step of the way. For more information, visit http://www.prophecyhealth.com/pps/joint-commission/.

Announcing Hively - Client Satisfaction and Employee Rewards App for Healthcare Staffing Companies!

We are excited to announce the Beta version of our new product - Hively!

Hively is a simple, effective and fun way to measure your client happiness and motivate your employees to provide excellent customer service. With Hively, you can view real time client feedback on your customer service and sales team's performance.

Most companies only guess at their client satisfaction and the level of customer service their employees provide. Well now you can stop guessing!

Hively provides your customers with a one-click, happiness rating system. Hively ratings are simple to measure and understand, yet powerful enough to drive real results. These results will help your company improve customer retention and reward your team members for their performance. 

Sound interesting?

If so, sign up and tell us why you want to participate in the Hively beta. We’ll choose a few companies to participate and notify you in the next couple of weeks if your company has been selected.

The best part? 

By participating in our beta your company will be entered to win an iPad 2! We'll announce the winner at the end of the beta.

Don't wait! We're only selecting a few companies to participate in this exclusive beta process so sign up to try Hively today!

If you want to learn more about Hively go to our new website for the product here: http://www.teamhively.com

Have questions? Contact us and lets talk!

API Healthcare - Kronos Call Off Merger

Big news this week regarding API Healthcare and Kronos. Back in February, API Healthcare announced they were being acquired by Kronos. The merger looked promising and had the potential to deliver a lot of interesting technology to the healthcare staffing industry.

However, this week, API Healthcare annouced that their merger with Kronos has been terminated. Regulatory approval by the DOJ seemed to be an issue.

API Healthcare recently released a new product, Synergy and they will be focusing on the rollout and success of that product. Both companies will move forward independently.