A Customer Service Lesson from Comcast and a Software Called Hively

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The bad customer service call between former Engadget editor and gdgt co-founder Ryan Block and Comcast that went viral is STILL in the news. This time, Comcast is taking some of the blame for the way in which they train their specialists: “We will review our training programs, we will refresh our manager on coaching for quality,…

Take a Look At This Month’s This Staffing Life Featured Company!

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Ready? Congratulations Core Medical Group! From their site: CoreMedical Group is a leading national healthcare staffing agency specializing in placement of permanent or traveling nurses, allied healthcare professionals and physicians. With more than two decades of experience, CoreMedical has a reputation for reliability and excellence that we strive to reinforce every day. So they’re super…

Hively Made a Friend

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We have the coolest friends! Awesome news for all businesses that care about their customers’ satisfaction and feedback. (Okay, okay, that was too easy) Our customer satisfaction and feedback tool, Hively, is now even more useful because of its new friend. Hively now integrates with Uservoice   It is a match made in customer engagement and satisfaction…

OMG We Have Another This Staffing Life Featured Company!

and the winner is

Guess who it is? Guess? It rhymes with MOPHECY. That’s right! It’s Prophecy Health! For their commitment to client/candidate/employee happiness, social media and uh…tweeting nice things at us (we love that) we (Staffing Robot) award you the very prestigious #thisstaffinglife Featured Company Award Thingy!  Look for a very special pre-valentines gift in the mail delivery system soonly! Because…

Hively Closed Loop Customer Feedback and Employee Rewards

Staffing companies that measure customer feedback and reward employees for delivering outstanding customer service can gain a competitive edge and boost their bottom lines. These companies will see greater customer loyalty, less employee turnover and improved morale. Hively is the first web based system that offers you a complete ‘closed loop’ feedback system from customer to…