Don’t Bury Your Testimonials (and other content) Where Nobody Goes

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I’ve talked about testimonials before – they are a great way to share success stories with potential customers and basically say “hey, we’ve done this before and we’ve done a great job. This person says so right here!” Whenever we work with a new client and make them an awesome new staffing website, we do a content…

Staffing Robot’s New Rating System is Making it Rain Feedback

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Last year Staffing Industry Analysts, came to us with a challenge. They wanted to increase the amount of feedback they were getting from their conference sessions. SIA has tried several solutions for gathering feedback over the years — paper surveys, texting, print cards, emails, and more — but no approach really gave them the amount of feedback they…

A Customer Service Lesson from Comcast and a Software Called Hively

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The bad customer service call between former Engadget editor and gdgt co-founder Ryan Block and Comcast that went viral is STILL in the news. This time, Comcast is taking some of the blame for the way in which they train their specialists: “We will review our training programs, we will refresh our manager on coaching for quality,…

A Customer Service Tale – and a Website That Gets It Right.

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I frequent a certain healthy, vegan and vegetarian friendly restaurant on my way home from work AT LEAST THREE TIMES a week to bring home food for my family. It’s name rhymes with Maffing Janet. ANYWAY. Like any human run business, they make mistakes but when they do we get free cookies and apologies and…

Negative Online Reviews? YES Please!

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“We aren’t on Social Media! Why?!?! Because someone could say something bad about us on our Facebook page!!!” <insert panicked incredulous voice here> I have heard this from more staffing agencies than I can count. To be real, basically, this is the equivalent of the two year old that covers their eyes and assumes they just…

Hively Made a Friend

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We have the coolest friends! Awesome news for all businesses that care about their customers’ satisfaction and feedback. (Okay, okay, that was too easy) Our customer satisfaction and feedback tool, Hively, is now even more useful because of its new friend. Hively now integrates with Uservoice   It is a match made in customer engagement and satisfaction…

The Perils and Pitfalls of Social Media Marketing

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We know social media’s rules of engagement are constantly shifting and changing (like the sands of the Sahara or Rihanna’s hair). We also know this can be daunting for some staffing companies and permanently off putting for others – which is unacceptable in today’s marketing world. We understand the fears, though – of how the…