From content promotion, to advertising, to sales, social media has been a game changer for staffing companies over the last decade. Social media is also an excellent platform for delivering exceptional customer service.
The concept of the “social help desk” has helped many staffing agencies improve their relationships with their customers. As more and more people find the value of social media in their lives and in their businesses, the social help desk will become an increasingly valuable and necessary tool for delivering real-time, quality customer service. This infographic from Desk.com about the Social Help Desk Revolution has some great information on the importance of providing customer service via your social networks.