Customer service is the key to success for almost every business – especially when it comes to staffing agencies. Your employees spend hours every day talking to your customers and candidates. Their interactions can make a huge difference in your customer satisfaction and ultimately your bottom line.
Measuring customer happiness for your staffing company is critical. However, motivating your employees to provide great customer service is also something you should should focus on. If you're like a lot of companies though, it can be difficult and time consuming to know where to get started with all of this.
Look no further! Today we are happy to announce the simplest way to instantly motivate and reward your top performing employees for providing exceptional customer service. Introduction Kudos – a new feature in Hively!
What are Kudos?
Kudos are a simple way for employees to give each other feedback or for managers to reward employees. Think of it like a ‘thanks’ or a ‘pat on the back.’
Just like with Hively customer feedback, if you receive a Kudo you will be instantly notified and have the Hively Kudos badge prominently displayed on your leaderboard profile for your team to see. You will also receive +1 count for each Kudo you receive. Kudos are separated from customer feedback and don’t effect your customer happiness scores.
But we didn’t stop there!
What’s better than getting a Kudo? Getting a Kudo with a gift card reward! We recently partnered with Tango Card to enable our customers to provide real time rewards to top performing employees. Tango Card provides virtual gift cards that can be redeemed for cash or other gift cards like Amazon, Starbucks, Nike and Zappos. If you’re a Hively team member, simply sign up with Tango Card and you can start adding gift cards to any Kudos you send your team members.
To learn more about the other great features we released in Hively today check out the full announcement here and let your staffing company get started with rewarding your employees! Sign up for Hively. It's free to try!